CHANGING HANDS TEMPE
6428 South McClintock Drive
Tempe, Arizona 85283
PHONE 480.730.0205
FAX 480.730.1196
CHANGING HANDS PHOENIX
300 West Camelback Road
Phoenix, Arizona 85013
PHONE 602.274.0067
FAX N/A
EMPLOYMENT OPPORTUNITIES
CHB

→ GIFTS RECEIVING CLERK - Tempe Location

The Receiver's job is a multifaceted one, the focus of which is the accurate physical receiving and pricing of products in order to maintain the integrity of the inventory control system and store profitability. The gift receiver also monitors purchase orders, manages special orders and vendor records, and restocking and merchandising of products. We are looking for a self motivated individual who is able to create aesthetically pleasing and eye-catching displays​ and plays a role in the overall appearance of the ​gift items in the ​store​s​. From making sure the store is correctly stocked, to overseeing product presentation​.​ You'll play an integral role in helping our ​customers find exactly what they need, right when they need it. Receiver reports to Gifts Buyer. Position requires +/- 30 hrs wk, working at both our Tempe and our Phoenix location. Must have a flexible schedule and available to work weekends. Hours will be adjusted seasonally.

Responsibilities include, but are not limited to:

  • Physical receiving of all merchandise

  • Receiving all Purchase orders on Booklog POS.

  • Ticketing of all merchandise as directed by Store Gift Buyer.

  • Ensuring the store is well ​stocked and ​merchandised and neat at all times

  • Monitoring status of  Purchase Orders, their timely arrival, backorders, cancellations, and price changes.

  • Assisting Gift Buyer with invoice and packing list discrepancies as necessary.

  • Managing Special Orders procedures including identification upon arrival, customer notification.

  • Contacting vendors in a timely manner with any descriptions and/or damages.

    • Follow-up with vendors.

  • Returning all defective, damaged or unwanted products in a timely fashion.

  • Assisting with quarterly section maintenance and annual physical inventory

  • Training a new hire gift receiver or bookseller in receiving 

  • Troubleshooting and solving problems as they arise.

  • Assisting with special projects as assigned by Gift Buyer, assistant buyers or management. 

  • Cooperating with all staff, vendor and outside service representatives

  • Attending store meetings as scheduled.

  • Maintaining an organized and neat workspace. Daily housekeeping including cleaning sales floor displays, sweeping up, breaking down boxes and carrying them to the trash/recycle containers.

  • Assisting both booksellers and customers in a friendly and professional manner. 

  • Cross-training in other departments as needed 

  • Daily restocking of the sales floor. Communicating with buyer in needed merchandise

  • Merchandising of products. Maintaining current displays and creating new displays as needed.

  • Following store policies, procedures and guidelines.

  • Availability to work at both our Tempe and Phoenix locations. 

  • Must have a flexible schedule and be available to work weekends at both store locations.

This position requires the handling of merchandise, supplies and materials, it will be physically demanding. Physical functions will include:

  • Ladder climbing.

  • Lifting up to 50 pounds without assistance.

  • Bending, twisting, reaching, pushing, pulling, and performing repetitive motions.

  • Standing and walking for up to 8 hours in a row.

  • Moving large quantities of merchandise with carts, dollies, hand trucks, and other moving equipment.

  • Assisting Book receiver with large orders including unloading pallets.

You can drop off your resume and application or email your application to inbox@changinghands.com

Job Types: Full-time

Pay: $12.25 - $14.00 per hour
 


→ BOOKSELLERS 

We do not have any openings at this time at either location.

At Changing Hands Bookstore and First Draft Book Bar, we have a passion for the written word and believe that books can change lives. We take pleasure in being independent and locally owned. We value the opportunity to bring together books, community, beer, wine, coffee, and people in a friendly atmosphere. We offer a wide selection, good value, and friendly customer service. We serve our community through our support of education and the arts and through charitable contributions to other organizations and institutions that serve our local community and human rights throughout the world. Because we're a community bookstore, and believe that marginalized communities must be centered in the work we do, we strongly encourage BIPOC an LGBTQIA persons to apply.

We are committed to providing these values for all ages, including the youngest in our community. Recognizing the importance of reading and its impact on a child's development, we seek out enthusiastic booksellers with an affinity for children's literature. Our children's departments are designed to be a welcoming environment where kids and teens feel at home in a space created just for them. 

The work here is highly customer-oriented, very detailed, and often physically demanding. To be successful at CHB/FD everyone must possess a passion for the written word and for our community. We highly value teamwork and communication.

COVID-19 has changed our business model. When at work, we all wear masks at all times and require them from our customers. We practice social distancing with each other and our customers. We serve our customers in person, online, and on the phone.

Changing Hands / First Draft has a benefits package, which includes a staff discount, holiday and sick pay, a medical plan, and a retirement plan. Other benefits to working here are less tangible, but apparent to book lovers. We operate with a participatory management style that encourages and expects involvement and communication with all employees. 

Thank you again for your time and interest in Changing Hands/First Draft. Should a position become available that combines your interests and qualifications with our specific needs, you will receive a call from us.  When applying for a part time position, please note our hours of operation.  

Bookseller Job Description:

Job Requirements:

  • Understanding of the CHB mission, history, and the fine details of CHB customer service, inventory, events, and food and beverage offerings at First Draft.
  • Excellent and friendly service for every customer whether they be in the store, online or on the phone. Customer service requires patience, kindness, and the ability to work with diverse communities and customer needs. Excellent customer service that requires following up and following through.
  • Ability to provide curbside pickup service - picking up orders and running them outside the store to the waiting customer.
  • Gain an excellent knowledge of our book and gift inventory, with the ability to make recommendations and upsell merchandise. A love of reading and the ability to provide written and verbal staff recommendations for books.
  • Gain complete and accurate knowledge of our in-store and virtual events and workshop programming. Able to talk about events and assist customers with registration and check-in through Eventbrite.
  • Ability to properly shelve and restock books and gifts.
  • Able to be trained and work on our Booklog point of sale system.
  • Ability to train and process online orders.
  • Ability to assist with inventory management, book culls, and overall store maintenance
  • Strong knowledge of the bookselling world by reading newsletters and news about the bookselling/retail industry. Ability to stay current on CHB emails.
  • Ability to adapt to evolving situations. Ability to handle change with patience.
  • Ability to assume the best intentions of leaders and co-workers.
  • Ability to ask for clarity when needed.
  • Ability to work efficiently
  • Housekeeping - booksellers/bartenders are responsible for the cleanliness of the stores -- this includes the cleaning of bathrooms, community spaces regularly, bookshelves, and all surfaces. Cleaning includes sanitizing, sweeping, mopping, dusting, etc.
  • Ability to cross-train for additional duties as required. Training will be provided.
  • Ability to lift a minimum of 50 pounds
  • Ability to stand on your feet for hours at a time.
  • Ability to wear a face mask that covers your mouth and nose for the entirety of your shift.
  • Works in the best interest of CHB/FD and our community.


TO APPLY
Send us your resume and a letter of interest that includes, but is not limited to

  • Why do you want to work at Changing Hands?
  • Do you prefer one location over the other?
  • Tell us why you like working with the public.
  • Tell us about your favorite three books and your three favorite films.
  • Can you commit to working for Changing Hands for at least one year?
  • Part-time employment is a minimum of 20 hours a week. How many hours are you looking to work?
  • Please confirm you are over the age of 18.
  • What is your availability? Days of the week and times of day
  • List 3 references with their emails and phone numbers.

You can drop off your resume and application or email your application to inbox@changinghands.com

COVID-19 considerations:

We have plastic barriers at our counters. All staff and all customers must wear masks at all times. We clean regularly.

 

→ FIRST DRAFT TEAM MEMBER - Phoenix Location

We do not have any openings at this time.

First Draft Book Bar serves beer, wine, baked goods, and small bites. First Draft is located inside Changing Hands bookstore. All bartenders/baristas share all the duties and operations of running First Draft.  First Draft bartender / barista is an employee of Changing Hands Bookstore. 

At Changing Hands Bookstore and First Draft Book Bar, we have a passion for the written word and believe that books can change lives. We believe that great coffee, wine and beer elevate our community connections and experiences. We take pleasure in being independent and locally owned. We offer a wide selection, good value, and friendly customer service. We serve our community through our support of education and the arts and through charitable contributions to other organizations and institutions that serve our local community and human rights throughout the world. Because we're a community bookstore, and believe that marginalized communities must be centered in the work we do, we strongly encourage BIPOC and LGBTQIA persons to apply.

  • Bartender/Barista (B/B) creates a friendly and helpful customer experience in our store, bar and event spaces. 
  • Working at First Draft / Changing Hands Bookstore is a team effort. Duties include serving customers including table service, making coffee drinks, pouring wine and beer, knowing when to cut off and prevent intoxication, baking, food assembly, restocking supplies, running the register, cleaning along with other tasks as assigned. BB adheres to all Maricopa county food health guidelines.
  • (B/B) does not serve anyone under 21, anyone inebriated and will not get someone inebriated. (B/B) is responsible for checking customer’s identification and confirms it meets the drinking age. 
  • (B/B) has an excellent knowledge of;
    • Our food and beverage selections 
    • Equipment and maintenance of all appliances, functions and utilities of the bar
    • Full events and programming information
    • The layout of the bookstore 
    • New books and gifts in the bookstore 
    • The neighborhood and other local businesses/bars  
  • (B/B) can lift 50 pounds or more. 
  • (B/B) comply with all food and beverage regulations. 

COVID-19 considerations - First Draft is currently open for dine in. 

  • All staff is required to wear face masks at all times.
  • All Staff must do temp check before beginning their assigned shift
  • (B/B) maintain and enforce maximum capacity and social distancing guidelines.

 

IDEAL CANDIDATE

  • Has beer / wine / coffee serving experience 2+ years
  • Loves to serve and foster community
  • Able to work in a small space with team members.
  • Understands that cleaning, organization and being a team player is essential to our success
 

TO APPLY:

Drop off your resume or email it with a letter of interest to inbox@changinghands.com.  Letter of interest includes, but is not limited to

  • Why do you want to work at First Draft?
  • Tell us why you like working with the public.
  • Tell us about your favorite 3 books and your favorite places to eat and drink. 
  • Please confirm that you are over the age of 19.
  • Can you commit to working at First Draft for at least one year?
  • Part-time employment is a minimum of 20 hours a week. How many hours are you looking to work?
  • What is your availability? Days of the week / Times of day
  • List 3 references with their emails and phone numbers.